Experienced Customer Service Representative - Exit Booth Agent - Philadelphia International Airport

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of mobility solutions, we're seeking a highly skilled and customer-focused Exit Booth Agent to join our team at the Philadelphia International Airport. If you're passionate about delivering outstanding service, have a strong work ethic, and are eager to grow your career, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We're proud to be one of the top places to work, with a shared vision to become the world's best and most trusted mobility company. Our commitment to excellence, customer satisfaction, and employee development has earned us numerous awards and recognition in the industry.

Role Overview

As an Exit Booth Agent, you'll play a critical role in providing a seamless and enjoyable experience for our customers. You'll be responsible for:

• Providing exceptional customer service to customers, primarily face-to-face, supporting their rental needs
• Offering company-approved services and products to enhance the customer experience
• Facilitating the rental process by verifying all necessary driver information to ensure an efficient and timely rental and return experience
• Maintaining the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensuring that the "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Providing undivided attention to customers while assisting them at the exit booth
• Making eye contact and greeting all customers; thanking customers at the conclusion of all transactions
• Assisting customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolving all customer service issues as necessary
• Processing returns as necessary

What We Offer

* Competitive hourly rate starting at $15.75/hour

• Opportunity to earn up to $1,100 monthly in commission bonuses
• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities to enhance your skills and career growth

Schedule

We're looking for candidates who can work the following schedule:

• Monday: 5:00 PM - 3:00 AM
• Wednesday: 5:00 PM - 3:00 AM
• Friday: 3:00 PM - 1:00 AM
• Saturday: 2:00 PM - 12:00 AM

Qualifications

To be successful in this role, you'll need:

• To be at least 18 years old
• A minimum of 2 years of retail customer service experience
• A current and valid driver's license
• Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• To live within 30 minutes of the Philadelphia International Airport
• Ability to work the scheduled hours, including evenings and weekends

Why Join arenaflex?

At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects all employees, customers, and business partners. We're proud to be an Equal Opportunity Employer and welcome applications from candidates of all backgrounds. If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you!

How to Apply

If you're ready to take the first step towards a rewarding new role, apply now! Seize this opportunity to make a significant impact and join our team at arenaflex. Apply To This Job

Equal Opportunity Employer/Disability/Veterans

arenaflex is an Equal Opportunity Employer and welcomes applications from candidates of all backgrounds. We're committed to creating a diverse and inclusive work environment that values and respects all employees, customers, and business partners. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply for this job