Experienced Bilingual Customer Care Representative, French - English: Join arenaflex's Dynamic Team

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, diversity, and inclusion. We're now seeking an experienced Bilingual Customer Care Representative, French - English to join our dynamic team. If you're a customer-centric professional with a passion for languages and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way we interact with our customers. Our team of experts is dedicated to providing cutting-edge solutions that meet the evolving needs of our clients. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a workplace that's both challenging and rewarding.

Job Highlights

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Start Date:

Immediate openings available

Location:

Remote

Position:

Bilingual Customer Care Representative, French - English

Company:

arenaflex

Compensation:

A competitive salary and a range of benefits that support your well-being and career growth

Key Responsibilities

As a Bilingual Customer Care Representative, French - English, you'll play a vital role in delivering exceptional customer experiences that meet our clients' needs. Your key responsibilities will include:

• Providing high-quality customer service by responding to telephone inquiries, requests, and problems in both French and English
• Researching, analyzing, and providing solutions that meet the customer's needs
• Resolving customer inquiries and problems on first contact
• Providing customers with account information
• Resolving or referring billing disputes
• Correcting payment errors
• Revising fee and finance charges as appropriate
• Account maintenance
• Taking card, check, or other orders
• Acting on lost or stolen cards/checks
• Researching customer problems that could not be resolved during the initial contact

Requirements

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Two to four years of relevant experience in customer service, banking, merchant payment services, point of sales, and/or financial services
• 2 or more years of contact center work experience
• Prior experience working in banking, merchant payment services, point of sales, and/or financial services
• Good knowledge of concepts, practices, policies, and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits

As a valued member of our team, you'll enjoy a range of benefits that support your well-being and career growth. These include:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's both challenging and rewarding.

We offer

• A dynamic and supportive team environment
• Opportunities for career growth and professional development
• A range of benefits that support your well-being and career growth
• A commitment to diversity, equity, and inclusion
• A focus on innovation and customer satisfaction

How to Apply

If you're a customer-centric professional with a passion for languages and a knack for problem-solving, we want to hear from you! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex! Apply To This Job Apply for this job