[Remote] Inside Sales Virtual Payment Advisor - Business Banking Merchant Services
Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company dedicated to delivering the best experience for its customers. The Inside Sales Virtual Payment Advisor will be responsible for acquiring and growing client relationships by marketing Merchant Services and Treasury Management products to small businesses, while collaborating with branch managers and staff.
Responsibilities
- Positions payment solutions inclusive of card processing and cash management solutions
- Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network
- Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction
- Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction
- Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention
- Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients
- Demonstrates effective conversation to support the CARES model and educate clients based on their expectations
- Effectively executes on contact management strategy by utilizing available tools and resources
- Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business
- Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling
Skills
- Proven track record in Merchant Services and Treasury Management sales
- Ability to prospect and discuss Merchant Service and Treasury Management products with small businesses less than 1MM in annual revenue
- Ability to work closely with branch managers and staff in assigned territories
- Ability to position payment solutions inclusive of card processing and cash management solutions
- Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network
- Ability to acquire, expand and retain client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction
- Ability to provide recommendations and insights that support engagement, loyalty and financial well being through each interaction
- Ability to identify and implement innovative solutions relevant to the clients processing and cash management needs to support long term growth and retention
- Ability to build an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients
- Demonstrates effective conversation to support the CARES model and educate clients based on their expectations
- Ability to effectively execute on contact management strategy by utilizing available tools and resources
- Ability to regularly meet with internal business partners to communicate and review pipeline management and accountability to the results of the business
- Ability to develop a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Ability to assess and effectively manage all of the risks associated with their business objectives and activities
- Bilingual Spanish Preferred But Not Required
- Client Outreach
- Content Development
- Credit Products
- Customer Engagement
- Customer Loyalty
- Customer Solutions
- Identifying Sales Opportunities
- Industry Knowledge
- Influencing Skills
- Merchant Services
- Sales
- Small Businesses
- Addressing Customer Needs
- Business Acumen
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Interpersonal Relationships
- Knowledge Of Customers
- Selling
- Tech Savvy
- Understanding Customer Needs
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview