District Manager, East Coast Outlets

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a District Manager to join our company, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

This role is open to applicants based in the Northeast.

In this position, your main duties may include but are not limited to the following:

• Managing sustainable sales performance within their District and ensuring sales and profitability targets are met

• Updating, maintaining and implementing processes/guidelines and providing feedback to global teams

• Implementing the annual plans of the stores while ensuring the tactical and fiscal integrity

• Securing retention of high performers and top talents across the organization, especially focusing on managing effectively staff turnover

• Securing delivery of the brand experience

• Ensuring excellent and consistent consumer experience across all touch points, based on central guidelines

• Providing feedback loops and reviews on own and partner stores

• Actively monitoring customer satisfaction and feedback systems to drive continuous service improvement

About you

A motivated talent, who brings along the following background:

• Minimum 3 years’ experience as a field operator in a fashion, customer, and commercial focused retail environment

• Minimum 3 years’ experience in a store management role

• Advanced numeracy, literacy and verbal communication skills

• Willingness to travel in the assigned area up to 100% of working time

• A solid understanding of Sales, Marketing, HR, Merchandising on retail store level

• Strong customer service focus and relationship building skills

About Swarovski 

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.  

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.  

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, or any other status protected under law in countries where we operate in.