QA Manager

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

• Develop and implement comprehensive test plans, test cases, and testing strategies to ensure software quality for web, mobile, and API applications.
• Develop, provide oversight and manage the software QA process. Set the standard for solid QA practices within the organization.
• Perform both manual and automated testing, ensuring full coverage for functional, regression, integration, and user acceptance tests.
• Track and report defects, ensuring they are resolved in a timely manner and follow up on open issues.
• Collaborate with cross-functional teams (developers, product managers, and business people) to align on product requirements, quality goals, and timelines.
• Mentor and guide team members, contributing to their growth and enhancing their technical knowledge of QA best practices.
• Continuously assess and refine QA processes, including the introduction and improvement of automation frameworks.
• Analyze risks related to quality and propose solutions to mitigate these risks.
• Track and report key quality metrics, using data to drive quality improvements across the software development lifecycle.
• Ensure all testing activities are properly documented and compliant with internal standards and industry best practices.
• Lead and contribute to the adoption of Scrum practices, promoting collaboration and communication across the team.

• 5+ years of experience in QA, with at least 2 years in a leadership or managerial role.
• Demonstrated success building the software QA practice within an organization.
• Strong experience with both manual and automated testing tools and frameworks (e.g., Selenium, JUnit, Postman). MySQL experience.
• Familiarity with waterfall and Agile methodologies, specifically Scrum.
• Solid understanding of SQL for data verification and troubleshooting.
• Knowledge of Azure Dev Ops and Smartsheets
• Excellent communication, organizational, and leadership skills.
• Proven ability to mentor and develop junior team members.
• Ability to think critically and resolve problems proactively.
• Knowledge of defect tracking tools.
• Strong attention to detail and a passion for quality.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.