Service Delivery Scheduling Coordinator (Dispatch)

Summary

The Scheduling Coordinator will be responsible for scheduling a wide range of jobs/tasks by coordinating with field teams across construction and installation departments. This position serves as a key point of communication between internal teams and customers to ensure service requests/tasks are completed accurately, efficiently, and with high customer satisfaction.

Role and Responsibilities

• Schedule and coordinate jobs/tasks across various teams.
• Monitor and manage in-flight service orders to ensure timelines are met and resources are properly allocated.
• Coordinate jobs/tasks regarding outages and damage repairs
• Communicate with customers regarding scheduling updates, service delays, and project timelines—

always ensuring a professional and customer-centric experience.

• Notify customers of responsibilities and prep requirements regarding any upcoming scheduled job/tasks
• Handle live calls and requests from internal teams and customers regarding services and schedule coordination.
• Submit and track utility locate requests via Indiana 811, ensuring all work is properly cleared and scheduled.
• Collaborate cross-departmentally to address scheduling conflicts and service delays.
• Maintain accurate records of scheduling activity, including escalations, reschedules, and assignments.
• Identify opportunities to improve scheduling workflows and assist the Service Delivery Manager in implementing process enhancements.
• Support initiatives to enhance customer experience.

Qualifications and Education Requirements

• High school diploma or equivalent (G.E.D.) required
• 1–2 years of experience as a scheduler
• Familiarity with multi-screen display systems
• Proficient with basic computer operations and keyboard functions
• Understanding of various trades and the ability to assign work orders accordingly
• Strong interpersonal, verbal, and written communication skills
• Skilled in Microsoft Office applications, including Excel, Word, and SharePoint

PREFERRED SKILLS

• 1–2 years of experience with Indiana 811 or GIS software
• Ability to manage multiple tasks while applying critical thinking and problem-solving skills
• Self-motivated with the ability to manage time and meet goals independently
• Demonstrates sound judgment, adaptability, and flexibility in response to changing work demands
• Comfortable working in a general office setting

ADDITIONAL NOTES

• Monday-Friday schedule from 8:00 AM to 5:00 PM. This is a remote position within Indiana, with a primary focus on candidates located in the Indianapolis, Harrison, or Nashville areas.

Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.