Customer Service Representative
Location: Remote - must reside in the state of Michigan
Schedule: Rotating - Monday–Friday | 8:30 AM – 5:00 PM | 9:30 AM - 6:00 PM
At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.
The Role: Call Center Representative
The Call Center Representative serves as the primary point of contact for patients, caregivers, and healthcare providers regarding durable medical equipment. This role is responsible for handling inbound and outbound calls, processing equipment orders, verifying insurance eligibility, troubleshooting delivery or billing issues, and ensuring a compassionate, efficient experience for all patients while strictly adhering to HIPAA regulations.
What We're Looking For
High School diploma or equivalent
1–3 years of experience in a high-volume call center or customer service environment.
Previous experience in the healthcare industry, specifically with Durable Medical Equipment (DME), pharmacy, or medical billing, is highly preferred.
What You’ll Be Doing
- Answer a high volume of incoming calls from patients, doctors' offices, and hospitals regarding DME orders, supplies, and services.
- Accurately enter new patient information, prescriptions, and equipment orders into the company’s billing and order management system.
- Explain equipment usage, insurance coverage details, and rental vs. purchase options to patients in a clear, empathetic manner.
- Resolve customer complaints, investigate delivery delays, and assist patients with basic equipment troubleshooting or initiate repair/replacement requests.
- Verify patient insurance coverage, deductibles, and co-pays for requested DME (e.g., Medicare, Medicaid, and private commercial insurances).
- Assist in gathering necessary medical documentation from physicians to obtain prior authorizations for specific medical equipment.
Perks & Benefits
Competitive pay
Full benefits: Medical, Dental, Vision & Life Insurance
Paid time off + floating holiday
401(k) Retirement Savings Plan
Training and growth opportunities