Senior Director, Customer Partnerships

York Space Systems was founded to radically improve spacecraft affordability and reliability, transforming, and enabling next- generation space mission operations worldwide. Today, York is one of the most innovative aerospace companies, specializing in end-to-end customer solutions and the rapid production of spacecraft platforms. York’s complete Space Segment Solution includes spacecraft production, payload integration, system integration & test, launch services, ground segment services, and mission operations, enabling customers to leverage York’s existing technology solutions to get to orbit rapidly and responsively. We’re looking to expand our team across the board.

Clearance

Ability to obtain and maintain a TS/SCI clearance (active TS/SCI preferred)

Job Summary

The Senior Director of Customer Partnerships is a strategic leadership role responsible for expanding, deepening, and nurturing high‑value customer relationships to drive growth, retention, product adoption, and long-term mutual value. This individual serves as a critical bridge between customer needs and company capabilities by translating insights into innovative solutions, shaping strategic account plans, and influencing product and service evolution.

This leader will partner cross‑functionally across Business Development, Product, Capture and Proposal Development, and Customer Engagement/Government Relations to strengthen the customer experience, accelerate revenue opportunities, and ensure our offerings align with customer objectives and market shifts. They will combine strategic vision with operational excellence and maintain a proactive, customer‑first mindset that drives impact at scale.

Key Responsibilities

• Build and maintain strong, trust‑based relationships with key customers to understand their strategic priorities, challenges, and growth opportunities.
• Leverage strong customer relationships to expand strategic opportunities aligned with the company’s solutions and long-term roadmap.
• Serve as the executive sponsor and primary strategic point of contact for high‑value accounts, ensuring alignment across stakeholder groups.
• Identify customer insights, industry shifts, and market needs through ongoing dialogue, research, and competitive analysis to inform company strategy
• Present recommendations and strategic partnership opportunities to internal leadership, influencing investment and product direction.
• Collaborate with cross‑functional teams (e.g., Business Development, Product, Capture and Proposal Development, and Customer Engagement/Government Relations) to ensure customer needs are reflected in solution design and operational delivery.
• Create and guide innovative partnership models, co‑development opportunities, or joint initiatives that provide differentiated value.
• Maintain a detailed partnership pipeline and provide regular updates to guide internal planning and resource allocation
• Represent the company at customer meetings, industry events, forums, and executive briefings to elevate brand presence and deepen relationships.
• Ability to travel as needed for customer meetings and industry events.
• Other Duties as Assigned.

Qualifications

Required for the Role

• Bachelor’s degree in business, engineering, or related field.
• Significant experience (typically 12+ years) in customer partnerships, strategic account management, business development, customer success leadership, or a related customer-facing strategic role.
• Proven track record of building, expanding, and nurturing high‑value customer relationships that drive revenue, retention, and product/solution innovation.
• Strong strategic acumen with the ability to bridge customer needs with company capabilities and influence long-term business direction.
• Flexible and adaptable to dynamic customer environments and shifting priorities.
• Excellent executive‑level communication, presentation, and customer‑facing skills.
• Demonstrated ability to collaborate across cross‑functional teams and influence outcomes without direct authority.
• Ability to travel as needed for customer meetings and industry events.

Preferred for the Role

• Experience in an industry where complex customer partnerships, multi‑stakeholder relationships, or solution co‑development are common (e.g., technology, aerospace, defense, SaaS, or related fields).
• Background working with strategic enterprise accounts or major government/industry customers.
• Master’s degree in engineering or management.

• Active or recent TS/SCI clearance

Benefits In addition to compensation, York Space Systems is proud to offer a comprehensive benefits package including medical, dental, and vision insurance along with PTO and a 401K. How To Apply Interested candidates are encouraged to apply by clicking the “Apply” link at the top of the page. York Space Systems will be accepting applications on a rolling basis until the position is closed. York Space Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, military or protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Must have permanent authorization to work in the United States. This policy applies to all terms and conditions or employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. YORK SPACE SYSTEMS IS AN EEO EMPLOYER.