[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. ServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. The Customer Support Representative will provide multi-channel support to small to mid-sized business owners, troubleshoot product issues, and ensure customer satisfaction by managing issues from first contact through resolution.
Responsibilities
- Provide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearly
- Troubleshoot product issues using Zendesk and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the process
- Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happen
- Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes
- Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points
- Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things
- Represent the customer’s perspective internally by sharing clear, practical feedback rooted in real usage and real impact
Skills
- Entry-level experience
- Customer-focused and practical
- Calm under pressure
- Clear communicator
- Comfortable with support tools
- Accountable and organized
- Adaptable and curious
- Remote-ready
- Experience with Zendesk
- Familiarity with Jira
Benefits
- 14 Company Holidays in addition to Unlimited PTO
- Healthcare, dental and vision insurance with generous employer contributions
- 401K w/ match
- Regular lunches and a fully-stocked kitchen (if in Denver)
- Bi-weekly Grubhub lunch stipend for remote folks
- Company-provided hardware of your choice/configuration
Company Overview