Business Process Consultant
Evora IT Solutions is an international software manufacturer & IT service provider. We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in North America, Europe, Asia & Pacific. Based on the innovative technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.
As a ServiceNow Business Process Consultant, you will be responsible for analyzing, designing, and implementing ServiceNow solutions that enhance business processes and drive efficiency. Your role will involve collaborating with stakeholders to understand their needs, configuring ServiceNow applications, and ensuring successful deployment and optimization ServiceNow modules
- Support Evora’s delivery organization and elicit details from customers to write detailed specific requirements (stories, acceptance criteria). Ensure all related activities are delivered with a focus on customer service and quality
- Initiate and/or participate in strategic initiatives that impact Evora’s tactical approach to servicing and supporting Evora’s customers
- Analyze and assess current business processes and identify areas for improvement
- Maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are managed
- Drive as a key subject matter expert in the development of projects for the Technical Support Engineer and customer support experience
- Develop training plan and training materials to deliver our customers with ServiceNow success through a train the trainer approach
- Create and maintain detailed documentation for configurations, processes, and procedures
- Leverage your expertise to develop the test plan and approach on customer projects
- Participate in discovery workshops to elicit requirements to develop business process workflows that support overall architectural design
- Contribute to weekly status reports for both internal and external stakeholders
- Bachelor’s degree in Information Technology, Business Administration or a related feed, or equivalent years of experience
- Proven experience as a ServiceNow Consultant or in a similar role, with a strong focus on business process optimization.
- Experience with ServiceNow platform configuration, development, and implementation.
- Strong cross-functional Program/Project management skills including planning, scheduling, monitoring and stakeholder reporting
- Ability to work independently and in a team environment
- Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- ServiceNow Certified System Administrator (CSA) highly preferred or Certified
- Implementation Specialist (CIS) or similar certification preferred.
- Work from Home
- Training & Development Programs (Learning Credits Available for Certifications)
- Competitive Paid Time Off Benefits
- Competitive Salary & Incentive Compensation Program
- Healthcare Plan (Medical, Dental & Vision)
- 401(k) with Employer Match
- Annual company trips in the United States and Globally
- High autonomy with the possibility to implement topics holistically and independently