Mitigation Specialist

Are you an IICRC-certified, licensed adjuster with deep mitigation expertise who thrives in complex, high-impact negotiations? Do you enjoy tackling escalated mitigation disputes, especially when working outside preferred vendor programs?

About the Role:

As a Mitigation Specialist, you’ll be the go-to expert for complex, escalated emergency services mitigation files, with a strong focus on non-preferred vendor invoices and disputes. You’ll leverage your technical mitigation knowledge, IICRC best practices, and negotiation skills to drive fair, defensible, and timely resolutions.

This role is ideal for seasoned adjusters or mitigation specialists who want to apply their field expertise in a fully remote, high-level resolution role—without stepping away from the technical rigor that defines your career.

What You’ll Do:

• Lead resolution of escalated mitigation and emergency services invoices, particularly from non-preferred or out-of-network vendors

• Analyze scopes, moisture mapping, drying plans, equipment usage, and pricing for accuracy and compliance with IICRC standards

• Negotiate disputed mitigation charges using technical justification, policy application, and industry best practices

• Communicate confidently and professionally with vendors, attorneys, and internal partners during high-friction conversations

• Resolve complex mitigation billing efficiently while protecting claim outcomes and expense integrity

• Partner with Claims, Legal, QA, Subrogation, and Training teams on high-exposure or litigated mitigation files

• Participate in or lead special projects, initiatives, and training efforts based on individual readiness, assignment volume, and evolving business needs, contributing to continuous improvement across the Mitigation and Shared Services teams.

• Partner with claims adjusters and internal stakeholders to coordinate, support, or provide guidance on mitigation related aspects of claims when needed, helping ensure timely resolution and accurate outcomes.

• Support the Shared Services mission by promoting consistency, accuracy, and efficiency in mitigation claim handling—helping protect customers, control costs, and enable scalable, high quality service across the organization.

Required Qualifications:

• Active Property & Casualty Adjuster license

• WTR required IICRC certification (ASD strongly preferred)

• At least 2 years of hands-on experience with water mitigation, emergency services, complex mitigation billing or field adjusting experience

• Proven success negotiating escalated or disputed mitigation invoices, including non-preferred vendors

• Advanced understanding of IICRC standards, drying science, and mitigation best practices

• Strong written and verbal communication skills—comfortable in assertive, resolution-driven conversations

• Exceptional analytical skills with strong attention to detail

• Advanced proficiency with Xactimate, XactAnalysis, CoreLogic, or similar estimating platforms

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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