Experienced Customer Support Agent – Global Artist Support Team

At arenaflex, we're passionate about empowering artists and creators to succeed in the ever-evolving music and technology landscape. As a leading provider of rehearsal and recording facilities, we're committed to delivering world-class service to our artists globally. We're now seeking dedicated, energetic, and highly motivated Customer Support Agents to join our Artist Support team.

About arenaflex

arenaflex is a dynamic and ambitious global company, operating in the UK, Germany, and the USA, with exciting plans for global expansion. Our mission is centered around empowering artists and creators to succeed, with music and technology at the forefront. We're a team of passionate individuals who share a common goal: to provide exceptional service and support to our artists.

Customer Experience Specialist

As a Customer Support Agent, you'll play a crucial role in delivering world-class service to our artists globally. You'll be the first point of contact for our customers, providing assistance and support via live chat, phone, and email. You'll also be responsible for managing bookings and account queries, troubleshooting equipment issues, completing administrative tasks, and communicating equipment and estates issues to our Ops team.

Responsibilities:

* Assist customers both inside and outside our studios via live chat, phone, and email

• Manage bookings and account queries
• Troubleshoot equipment issues
• Complete administrative tasks
• Communicate equipment and estates issues to our Ops team
• Collaborate with other teams to resolve customer issues
• Provide exceptional customer service, ensuring a positive experience for our artists

We're Looking for:

* Experienced customer service professionals, preferably within a high-volume call centre environment

• Strong understanding of exceptional customer service principles with a customer-first mentality
• Prior experience working with audio equipment is a plus
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Proficiency in using technology, including CRM systems and communication tools

What's In It For You:

* Competitive salary and benefits package

• Opportunity to work with a dynamic and ambitious global company
• Free Studio Hours to experience the arenaflex facilities
• 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
• 2 Duvet days - to press the pause button and reset mentally, no questions asked
• 4 weeks of fully paid sick leave
• 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work
• 8 weeks of fully paid paternity leave with a staggered return to work
• 8 days fully paid leave for each fertility treatment cycle (IVF)
• 4 weeks of fully paid Pregnancy Loss leave
• 24/7 Virtual GP & EAP
• Dental cover
• Life insurance, online will writing service & income protection
• The YuLife App & Stella subscription
• Cycle to work scheme
• Nursery benefit scheme

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, offering flexible working arrangements

• Our team is passionate, dynamic, and committed to delivering exceptional service
• We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation
• We're committed to breaking down barriers for people of all backgrounds, promoting equal opportunity, inclusivity, and diversity

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a range of training and development opportunities to help you grow and succeed in your role

• We're committed to investing in our team members, providing opportunities for career progression and professional growth
• Our team is passionate about sharing knowledge and expertise, creating a collaborative and supportive work environment

Compensation and Benefits:

* Competitive salary and benefits package

• Opportunity to work with a dynamic and ambitious global company
• Free Studio Hours to experience the arenaflex facilities
• 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
• 2 Duvet days - to press the pause button and reset mentally, no questions asked
• 4 weeks of fully paid sick leave
• 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work
• 8 weeks of fully paid paternity leave with a staggered return to work
• 8 days fully paid leave for each fertility treatment cycle (IVF)
• 4 weeks of fully paid Pregnancy Loss leave
• 24/7 Virtual GP & EAP
• Dental cover
• Life insurance, online will writing service & income protection
• The YuLife App & Stella subscription
• Cycle to work scheme
• Nursery benefit scheme

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join our Artist Support team as a Customer Support Agent. Apply To This Job Apply for this job