Experienced Customer Service Representative-Retention – Remote Opportunity at arenaflex
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Representative-Retention to join our team. As a key player in our customer-facing operations, you'll have the opportunity to make a real impact on our customers' lives and help drive business growth.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to delivering exceptional experiences that exceed our customers' expectations.
The Role
As a Customer Service Representative-Retention, you'll be the face of arenaflex, working closely with customers to resolve their queries, address their concerns, and provide personalized solutions to meet their needs. This is a hybrid role that requires you to work from our center 3-4 days a week and remotely from home 1-2 days a week. You'll be utilizing a range of tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide seamless support to our customers.
Key Responsibilities
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
- Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications
- Proactively engage T3 support (network and IT) to address and resolve issues
- Remain proficient in all billing, rate plan, and feature matters
- Coordinate with all sales channels for retention efforts on our existing customer base
- May sell products and services offered by arenaflex
- Exhibit in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues
- Develop a proven track record of resolving issues and retaining customers
- Perform other duties as assigned by management
Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
- Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
- Be available, accessible, and accountable to work during established work schedules and shifts
Nice-to-Haves
* At least one year of customer service experience
- Call center experience
- Advanced typing/keyboard skills
Benefits
* Paid training that you'll complete from home
- Competitive compensation package
- Medical/dental coverage
- 401(k) plan
- Tuition reimbursement
- Paid time off
- 50% employee discount on eligible arenaflex wireless plans and accessories
- 50% employee discount on arenaflex Internet (Fiber where available)
- Career growth opportunities
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working arrangements to help you achieve your goals. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
How to Apply
Ready to join our team? Click the link below to apply now, and we'll be in touch soon! Apply To This Job
What to Expect
* A comprehensive onboarding process that includes paid training and support
- Opportunities for career growth and professional development
- A dynamic and supportive work environment that's committed to excellence
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
Join the arenaflex Team Today!
If you're passionate about delivering exceptional customer experiences and have a strong commitment to excellence, we want to hear from you! Apply now to become a part of our talented team and help us shape the future of customer service at arenaflex. Apply for this job