Swedish or Danish-speaking Customer Support Specialist (Travel Industry) - Remote Opportunity
Are you a customer-centric individual with a passion for languages and a knack for problem-solving? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our team at arenaflex as a Swedish or Danish-speaking Customer Support Specialist. This is an exciting remote opportunity with an immediate start, offering a competitive salary, flexible work schedule, and a supportive team environment.
About arenaflex
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our commitment to innovation, customer satisfaction, and employee growth has earned us numerous awards, including "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."
About the Role
As a Customer Support Specialist, you will be responsible for delivering exceptional customer service to our clients via phone and email. You will provide accurate information about new bookings, rebooking's, and cancellation options for air and rail travel, hotel bookings, and more. Your goal will be to find solutions for each individual customer to ensure their journey runs smoothly.
Key Responsibilities:
* Provide great customer service to clients via phone and email
- Offer accurate information about new bookings, rebooking's, and cancellation options for air and rail travel, hotel bookings, and more
- Find solutions for each individual customer to ensure their journey runs smoothly
- Communicate effectively with clients in Swedish, Danish, or Norwegian, and English
- Maintain accurate records of customer interactions and data
Requirements:
* Fluency in Swedish, Danish, or Norwegian (C1 level) and a good command of English (B2 level)
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work in a variety of shifts, including evenings and weekends
What We Offer:
* A competitive salary of 1900,- Euros/Gross
- Bonus up to 250,- Euros/Gross
- Flexible work schedule
- A job you can do from the comfort of your own home or from our office in Riga, Latvia
- A good health insurance that includes gym and dentistry
- Paid mobile phone bill
- Supportive and fun coworkers
Work Environment and Culture:
* Our office in Riga, Latvia is located in the heart of the city, with easy access to public transportation and amenities.
- We offer a dynamic and supportive work environment, with opportunities for growth and development.
- Our team is passionate about delivering exceptional customer service and working together to achieve our goals.
Career Growth Opportunities:
* arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and promotions.
- Our team is committed to helping you achieve your career goals and providing you with the skills and knowledge you need to succeed.
How to Apply:
If you are a motivated and customer-focused individual with a passion for languages and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application today, including your resume and a cover letter outlining your experience and qualifications.
Note:
* This is a full-time position, with the option to work part-time after the initial training period.
- The successful candidate will be required to undergo a background check and provide proof of eligibility to work in the EU.
- arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.
Apply Now:
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