Experienced Full Stack Customer Service Representative – Night Shift (Remote)
At arenaflex, we're on a mission to revolutionize the gaming and entertainment industry with our innovative products and exceptional customer service. As a global casino-entertainment company, we're committed to providing an unparalleled experience for our customers. We're seeking a highly skilled and dedicated Customer Service Representative to join our team, working remotely on a night shift schedule.
About arenaflex
arenaflex is a leading global casino-entertainment company with a growing omni-channel presence. Our company owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. We're also proud owners of Bally's Interactive International, a leading global online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, our company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, arenaflex will own and/or manage 15 casinos across 10 states. Our shares trade on the New York Stock Exchange under the ticker symbol "arenaflex."
The Team
We're a dynamic and diverse team of professionals who are passionate about delivering exceptional customer experiences. Our Customer Service Representatives are the face of our company, and we're looking for someone who shares our passion for creating amazing experiences for our customers.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Understanding and addressing customer needs, complaints, or other issues with products or services
- Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to comply or exceed call center metrics while providing excellent customer service
- Being a part of and actively participating in all training, coaching, and any other learning opportunities to expand knowledge of the company, products, and position
- Adhering to all company policies and procedures
What We're Looking For
We're seeking a highly skilled and dedicated Customer Service Representative who:
- Has a passion for creating amazing customer experiences
- Understands how to balance quality vs. quantity
- Has a growth/learning mindset to help manage change
- Demonstrates excellent thinking and problem-solving skills
- Is able to sit for extended periods
- Is able to work on a computer with repetitive hand and wrist movement
- Has exceptional attention to details
- Demonstrates fluency in both English and Spanish (preferred)
Experience Required
* High School Diploma or equivalent
- Exceptional Customer Service Skills
- 1+ Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus
- Great communication skills, both verbal and written
- Proficiency with computers, especially our CRM and tools
- Proficiency with computer systems, including basic troubleshooting, multiple platforms/operating systems
- Knowledge of any of the following a plus: iCasino and Online Sports Betting
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits, including:
- Annual vacation
- Annual bonus
- 401(k) program
- Health insurance
- Home office allowance
Our DNA/Values
At arenaflex, we're driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
- We're Always Ready to embrace change, adapt, and do what it takes to delight our customers.
- We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back.
- We're All One Team, looking out for each other, respecting diversity while connecting through a common purpose.
- Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us.
- At arenaflex, we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At arenaflex, we're committed to promoting equal opportunities in employment and working conditions. Diversity, Equity, and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
Flexible Working
At arenaflex, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
Salary
We offer a competitive salary of $42,000 USD.
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you. Apply Now! We can't wait to hear from you! Apply for this job