Dispatcher

At Claremedica, exceptional is the standard.

Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives.

That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.

Opportunity awaits – welcome to Claremedica.

ESSENTIAL FUNCTIONS

Plans, organizes, and coordinates daily pickups and drop-offs of regular and special patients; makes quick and efficient decisions throughout the day, utilizing the best option or the closest available driver to complete all trips as efficiently as possible; schedules patient pickups for the following business day; is responsible for daily communication between drivers and the Base, while reporting to the Manager any vehicle malfunctions, driver misconduct, or any other incidents.

DUTIES AND RESPONSIBILITIES

The Dispatcher plans, organizes, and coordinates the daily volume of patient trips.

-Enforce transportation rules, regulations, and procedures to control daily operations while drivers are on route.

-The Dispatcher is the first point of contact with the driver and maintains constant telephone communication with them. They are responsible for reporting traffic accidents or incidents, vehicle malfunctions, driver misconduct, or any other incidents.

-Operates a computer program to maintain up-to-date records of transportation information, including GPS monitoring to determine the exact location of all vehicles throughout the day.

-Ensure that drivers pick up patients on time, making the correct decisions to ensure they arrive on time for their appointments and, once completed, return them home as quickly as possible.

-Focuses on the daily transportation schedule to avoid unnecessary driver overtime.

-Coordinates the preparation of routes for the following day, scheduling, and verifies information for each trip.

-Organizes work to meet schedules and deadlines in an environment of constantly changing priorities.

-Acts as a liaison for transferring travel to external sources, as needed and if authorized.

-Report any incidents or delays with patients to the Manager for proper investigation.

-Other duties as assigned.