Therapy Access Intake Specialist (Contractor)

About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

About this Position

The Therapy Access Intake Specialist provides operational support to the Therapy Access organization including, and not limited to, fax management, data entry, and benefit verification. The Therapy Access Intake Specialist reports to the Therapy Access Manager and will not have any direct reports. This is a remote position. This is a contractor (1099) position with a pay range of $25-30/hour. We are seeking a contractor to work Eastern Time Zone hours (8am–5pm Eastern).

Cala does not permit the use of AI during the interviews and technical testing so that we can properly assess thought process and skillset.

Specific Responsibilities

• Manage daily data entry requirements and Intake process for new and existing patients
• Oversee daily operations of incoming document fax server along with identify and file documentation within customer relationship management (CRM) system
• Provide review and quality check of incoming documents, associated data entry and organization
• Receive completed paperwork from customers (e.g., agreements, privacy notifications, etc.)
• Support company goals and objectives, policies and procedures; Adhere to Good Manufacturing Practices and FDA regulations
• Document all interactions into the customer relationship management (CRM) system in accordance with Quality Assurance/Regulatory and HIPAA guidelines
• Perform other duties as assigned

Skills and Experience

• High school diploma or equivalent required; Bachelor's degree strongly preferred
• Minimum 1 year of experience within the healthcare industry focused on administrative / clerical reasonability’s with a strong experience in customer service and data entry
• Strong organizational skills with attention to detail
• Computer competency including MS Office, Google, Internet, and navigation of customer relationship management (CRM) systems
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Excellent written and verbal communication skills

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.