Desktop Support Technician (Ballarat Central, VIC, AU, 3350)

Permanent Full-Time 80 hours per fortnight + Monthly ADO | HS3 ($37.68 to $41.65 per hour) Maryborough Based 

About the Role

The Desktop Support Technician is a key frontline role responsible for delivering ICT support services to Maryborough and District Health Service (MDHS) and supporting its transition from Loddon Mallee Shared Services (LMSS) into the Grampians Rural Health Alliance (GRHA) IT environment.

The Desktop Support Technician has responsibility for configuring and deploying new desktop hardware (including, but not limited to, desktop computers, laptops, tablets, printers and phones), installing and maintaining desktop software, and providing second‑level support to end users. This includes delivering basic training and guidance on the use of desktop productivity, collaboration, and email systems, and assisting the system administration function in developing and maintaining the standard desktop operating environment.

The successful candidate will work closely with Grampians Health (GH) Service Desk, System Administrators, MDHS ICT staff, and external vendors to resolve support requests, assist with migration activities, and support users as systems and platforms are aligned to GRHA standards.

As a member of Information Technology, the appointee will contribute to the overall performance of the team in alignment with GH Mission, Vision, and Objectives, and will be expected to operate effectively in a dynamic healthcare environment characterised by ongoing digital transformation and service integration.

Key Responsibilities

• Ability to work remotely if required.
• Ability to work autonomously and contribute effectively in a team environment
• Ensuring that the customer perspective is a driving force behind business decisions and activities.

Skills & Experience

• Tertiary Degree in Computer Science, relevant Microsoft certifications, or demonstrable industry experience equivalent to the above.
• Extensive experience with Microsoft System Center Configuration Manager (SCCM) and Intune packaging is highly desirable.
• Strong Troubleshooting & Analytical skills
• Experience in Endpoint and Mobile Device Management
• Experience in managing printers, phones, and unified communication platforms

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

To see a full copy of the Position Description please click here

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Paul Mibus on 03 5320 4600 for a confidential discussion. 

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

Diversity and Inclusion All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.