Customer Service Representative
HUB International is an industry leader in managing lending risk associated with loan-level collateral for financial institutions. They are seeking a Customer Service Representative responsible for handling inbound and outbound business calls, along with mortgage insurance documentation and processing.
Responsibilities
- Attends industry related continuing education training and courses
- Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients
- Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information
- Work within a call queue and document system with appropriate notations
- Performs research and document retrieval from on-line insurance sites
- Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals
- Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed
- Develops and maintains positive working relationships
- Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals
- Reports to the CS Supervisor
Skills
- Call Center Experience required (1+ years) due to environmental expectations
- 10 key typing: Minimum 35 WPM
- Reading Comprehension: Understanding company manuals step-by-step
- A working knowledge of the Windows computer environment & Office software, especially Excel
- High attention to detail is required
- Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability and willingness to utilize the company's computer system and software
- Ability to understand policy forms and coverage descriptions
- Organizational skills required
- Willingness to attend educational classes is desired
- Required Experience: 1-2 years of relevant experience
- Required Education: High school or equivalent
- Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
- Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus
Benefits
- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- 5 Weeks of Paid Parental Leave
- Employer paid Life Insurance – 2x your salary
- 401k -Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
Company Overview