Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)
At arenaflex, we're dedicated to providing exceptional patient care and support to those in need. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate and compassionate professionals is the backbone of our organization, and we're seeking a talented and dedicated individual to join our ranks as a Patient Care Customer Service Representative.
Overview
arenaflex is a dynamic and growing organization that's passionate about making a difference in the lives of our patients. With a strong presence in 45 states, we're committed to delivering high-quality medical products, services, and outstanding customer care to those who need it most. Our team is dedicated to helping patients lead a more comfortable and productive life, and we're seeking a talented individual to join our team as a Patient Care Customer Service Representative.
Job Information
Summary
We're seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a fantastic opportunity for a motivated and customer-focused individual to join our team and make a real difference in the lives of our patients.
Key Responsibilities
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite with a positive attitude
- Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking and attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of all applicable home medical equipment and supplies
arenaflex Information
Benefits
* 401(k)
- Medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of our patients, and we're seeking talented individuals who share our values and commitment to excellence. As a Patient Care Customer Service Representative, you'll have the opportunity to:
- Make a real difference in the lives of our patients
- Work in a dynamic and growing organization
- Develop your skills and knowledge in a supportive and collaborative environment
- Enjoy a competitive salary and benefits package
- Participate in bonus and incentive opportunities
- Enjoy a flexible and remote work arrangement
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and submit your resume. We look forward to hearing from you! Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity. Apply for this job