Experienced Equipment Services Coordinator/ Customer Service Representative – Remote Opportunity
At arenaflex, we're passionate about delivering exceptional customer experiences and driving business success through innovative solutions. As a leading organization in the industry, we're committed to fostering a culture of collaboration, growth, and inclusivity. We're now seeking an experienced Equipment Services Coordinator/ Customer Service Representative to join our dynamic team and contribute to our mission.
About arenaflex
arenaflex is a forward-thinking organization that's dedicated to providing top-notch services to our customers. With a strong focus on innovation, customer satisfaction, and employee development, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a passion for delivering exceptional results and making a meaningful impact.
The Role
As an Equipment Services Coordinator/ Customer Service Representative, you'll play a vital role in ensuring the effective and efficient scheduling of our technicians. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail. You'll be responsible for:
- Scheduling and coordinating daily activities for 15+ technicians
- Interfacing directly with Field Service Supervisors, customers, and sales teams
- Identifying gaps in schedules and providing input on technician capacity
- Finding solutions to scheduling exceptions and collaborating with various teams
- Working in SAP to support service activities and managing parts ordering
- Handling project-related work such as inventory support and processing returns
- Ensuring timely completion of service calls in accordance with service level agreements
- Researching and resolving ticket scheduling issues using complex systems
- Monitoring and responding to incoming requests and emails related to special projects
- Participating in strategic initiatives to drive organizational efficiency
Responsibilities
* Schedule and coordinate daily activities for 15+ technicians
- Interface directly with Field Service Supervisors, customers, and sales teams
- Identify gaps in schedules and provide input on technician capacity
- Find solutions to scheduling exceptions and collaborate with various teams
- Work in SAP to support service activities and manage parts ordering
- Handle project-related work such as inventory support and processing returns
- Ensure timely completion of service calls in accordance with service level agreements
- Research and resolve ticket scheduling issues using complex systems
- Monitor and respond to incoming requests and emails related to special projects
- Participate in strategic initiatives to drive organizational efficiency
Requirements
* High school diploma or GED required
- 1 to 2 years of experience in customer service or logistics/transportation
- Strong organizational skills and ability to multi-task
- Advanced communication skills, both verbal and written
- Intermediate skills in Microsoft applications
Nice-to-Haves
* Experience in the beverage industry is preferred
- Familiarity with SAP or similar applications
Benefits
* Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, innovation, and collaboration, where our employees can thrive and reach their full potential. As a member of our team, you'll have access to:
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements to support work-life balance
- Opportunities for career growth and advancement
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job