Salesforce Administrator
Harlem Children's Zone (HCZ) is a world-renowned education and poverty-fighting organization based in New York, seeking a Salesforce Administrator for the Research and Evaluation Department. The role involves providing day-to-day support, maintenance, and improvement of the enterprise-wide Salesforce instance, ensuring data quality and assisting in training power users.
Responsibilities
- Serve as primary system administrator for HCZ Salesforce users
- Handle all basic administrative functions, including user account maintenance, reports and dashboards, flows, and other routine tasks
- Implement and enforce data quality best practices, including data cleaning and deduplication, to ensure accurate and reliable data within the Salesforce platform
- Document key policies, procedures, best practices, and use cases specific to the organization
- Coordinate the evaluation, scope, and completion of new development requests
- Perform data uploads with data acquired from primary or secondary data sources and maintain data integrity
- Assist in training power users and grow the Salesforce skill set across all departments
- Monitor and manage Salesforce integrations with other data systems
- Design automated processes to improve efficiency with scale and lean design
Skills
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a combination of relevant education and equivalent practical experience
- 1+ years of work experience, preferably in the nonprofit sector, or have completed the Admin Beginner and Intermediate trail on Trailhead Salesforce Administrator certification
- Strong understanding of Salesforce Administration best practices
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
- Experience with data migration and data management tools (e.g., Demand Tools)
- Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Excellent verbal and written communication skills, including the ability to communicate effectively to both technical and non-technical audiences
- Strong data management abilities
- Be an active Trailhead learner
- Experience in Nonprofit Success Pack (NPSP)
- Education Cloud
- Marketing Cloud
- Data Cloud
- Analytics Cloud
Benefits
- Highly competitive base salaries
- Paid time off
- Employee referral bonus
- Career Advancement
- No-cost health insurance
- Life Insurance
- Short-and long-term disability
- Additional voluntary benefits
- Wellness discounts
- Commuter benefits
- Financial wellness perks
- Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)
Company Overview