[Remote] Bilingual New Business Case Coordinator

Note: The job is a remote job and is open to candidates in USA. RBC Insurance is seeking a Bilingual New Business Case Coordinator who will manage cases for life and living benefit new business applications. The role involves ensuring all underwriting requirements are met and providing proactive updates to relevant contacts throughout the process.

Responsibilities

• Act as the primary contact for external Account Administrators throughout the New Business and underwriting process
• The Case Coordinator is responsible for setting and managing client expectations
• Provide pro-active communications to the appropriate MGA Administrator or account contact detailing the status of all requirement activity
• Provide feedback and recommendations identifying trends/gaps and training opportunities, as it relates to the processing of the Life and Living Benefit new business application process
• Identify and resolve any case specific delays to ensure all necessary processing occurs within specified service level agreements
• Maintain up to date new business Underwriting Pro notes summarizing actions taken, inquiries received including emails and phone calls received and sent

Skills

• Must be fluently bilingual in both English and French, written and spoken
• Proven ability to proactively manage a high volume caseload while managing changing priorities
• Provide quality and effective communication to all clients
• Responsiveness to inquiries with sense of urgency
• Internal and external communication are accurate, clear and concise
• Develop and maintain collaborative relationships with multiple internal and external partners
• High degree of professionalism coupled with the ability to handle pressure is a necessity
• Insurance industry knowledge or experience
• LOMA
• ACS
• College graduate
• New Business or relative experience

Benefits

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity

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