Associate Systems Engineer
GroupHEALTH Benefit Solutions is a fast-moving organization focused on transforming the way Canadians experience benefits. The Associate Systems Engineer will support day-to-day IT operations, primarily providing tier 1-2 technical support and collaborating with teams to meet business objectives.
Responsibilities
- Maintain, manage and prioritize Help Desk queues and tasks
- Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of full-time, employees
- Communicate effectively with end users and stakeholders – status updates, next steps, confirmation of issue resolution etc
- Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes
- Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records
- Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated locations
- Liaise with vendors and other IT personnel for incident resolution
- Participate in proactively in monitoring the health of overall IT environment including on-premise, cloud, disaster recovery
- Install, configure, test and maintain operating systems, application software and system management tools when needed
- As needed, ability to research and find possible solutions to issues based on vendor documentation, help forums, knowledge bases (Microsoft etc.)
- Support on-call for afterhours requirements as needed
- Occasional evening and weekend and travel required when necessary
Skills
- Certificate or Diploma in a related field or equivalent industry experience
- 1-3 years' experience in a similar role as a tier 1/2 support
- Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
- Experience with VOIP telephony specifically Ring Central and MS Teams
- Experience with Active Directory (including Azure AD), Intune, Group Policy
- Ability to work both independently and in a team environment
- Experience troubleshooting connectivity TCP/IP, DNS, client VPN and tools such as ping, nslookup, etc
- JIRA Service desk experience a plus
- Experience with scripting and automation tools such as PowerShell, ManageEngine experience is a plus
- Information Technology Infrastructure Library (ITIL) knowledge and experience a plus
- Experience from hospitality industry is an asset as it aligns with customer experience expectations we strive to provide
Benefits
- Generous paid time off
- Extended health and dental benefits
- RRSP matching
- Flexible work options
- Wellness support, including comprehensive mental health resources
Company Overview