[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Therapeutic Associates Physical Therapy is seeking a Customer Service Representative to join their team. The role involves resolving incoming calls, making outgoing calls, following through on emails, and updating claims, while emphasizing organizational skills and attention to detail.

Responsibilities

• Provide positive and professional customer service to our patients, clinics, staff, insurance companies, vendors, salespersons, as well as other miscellaneous callers
• Answers the phone and assists in resolving all questions and concerns
• Checks and returns all voicemails and email correspondence daily
• Maintains our Employer database by managing an abundant amount of ever-changing information related to payer rules, regulations, reimbursement and authorizations
• Reviews accounts and insurance EOB's to ensure accurate processing and payment posting
• Assists with other duties as assigned

Skills

• 1+ years recent experience in a call center, preferably in the medical field
• Reside within ID, WA or OR
• High school diploma or equivalent
• Basic proficiency with MS Office products including Word, Excel, and Outlook
• Strong communication skills, both verbal and written
• Athena experience preferred
• Bilingual in English and Spanish strongly preferred

Benefits

• Employees (and their families) Medical, Dental, Vision, and Insurance
• Life, AD&D and Long-Term Disability insurance
• Employee & family Physical Therapy benefits
• Parental leave
• Continued Education Stipend
• Continuing Education PTO (1 day annually)
• Accrue up to 15 days of PTO (sick and vacation time)-increases over time
• 6 paid holidays, 1 charitable giving day, and up to 2 personal days
• 401(k) and profit-sharing program (Up to 5% of total compensation)
• Interactive Wellness Program with rewards for balanced, healthy living
• MedBridge learning subscription
• Potential Student Loan Repayment
• Potential Annual performance bonus

Company Overview