[Remote] Pharmacy Shipping & Delivery Support Specialist
Note: The job is a remote job and is open to candidates in USA. Gifthealth is revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. They are seeking a proactive and detail-oriented Pharmacy Shipping & Delivery Support Specialist to support the account management team and maintain strong client relationships while ensuring deliverables are met.
Responsibilities
- Serve as a point of contact for day-to-day client, patient, and customer success team support and coordination
- Assist in managing ongoing projects, timelines, and deliverables
- Coordinate with internal teams to ensure client and customer expectations are met
- Track and update account details, shipments (UPS), and communications
- Conduct investigations for missing or damaged packages
- Create replacements in our pharmacy system and queue for shipping when appropriate
- Document all investigation and replacement outcomes thoroughly
Skills
- 0–2 years of experience in account management, customer success, project coordination, or a related field
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus
- Bachelor's degree in Business, Communications, Marketing, or a related field (or equivalent experience)
- Pharmacy Technician Trainee license required
- Certification: Pharmacy Technician certification preferred. Pharmacy Technician certification must be obtained within one year of employment
Company Overview