Member Relations Coordinator - Hybrid - Lexington, KY
AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support their call center in Lexington, KY. This role involves acting as the first contact for members and customers, resolving routine issues, and providing exceptional customer service through various communication channels.
Responsibilities
- Acts as first contact and takes calls from Members and customers
- Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner
- Escalates non-routine complaints and issues to the appropriate party
- Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives
- Determines appropriate compensation for routine case resolution
- Communicates with members through multiple channels, both verbal and written
- Engages with members to provide an exceptional customer service experience
- Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly
- Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases
- Maintains performance standards as established by the business line
Skills
- High School Diploma; Associates degree a plus
- 1+ years of Customer Service Experience
- Customer service skills including friendliness, empathy, and strong listening skills
- Experience interacting with dissatisfied customers a plus
- Ability to prioritize work, and handle simultaneous assignments with success and accuracy
- Ability to perform multiple tasks in fast paced environment
- Good problem solving and critical thinking skills
- Familiarity with AAA policies and practices a plus
- Ability to work overtime as needed
Benefits
- Comprehensive benefits package
- 2+ weeks of Paid Time Off during the first year
- 401(k) plan with a company match of up to 7%
- 8 paid holidays
- Health & Life Insurance
- All required computer equipment provided to you
- Tuition Reimbursement
- Complimentary AAA Premier Membership
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
Company Overview
Company H1B Sponsorship