Premium Audit Associate

AmTrust Financial Services, Inc. is seeking a Premium Audit Associate who will serve as a key point of contact for customers, agents, and brokers throughout the audit process. The role focuses on providing a positive customer experience while developing foundational premium audit skills and ensuring accuracy and compliance throughout the audit lifecycle.

Responsibilities

• Identify, research, and resolve policy rating and classification issues discovered during the audit process
• Validate that proper classifications are applied in accordance with regulatory agencies, independent state bureaus, and company procedures by reviewing financial records and supporting documentation
• Review and discuss audit results with agents, underwriters, insureds, and Premium Audit leadership to address questions, clarify findings, and support informed decision-making
• Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries
• Clearly explain audit processes, requirements, and outcomes to customers, helping to resolve concerns and promote understanding
• Stay current on audit manuals, classification rules, market trends, and regulatory updates to ensure accurate guidance and service
• Perform additional audit-related and customer service duties as assigned to support team and organizational goals

Skills

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Accounting, Finance, Insurance, or a related field preferred
• Strong customer service experience, ideally in a call center, insurance, financial services, or other customer-facing environment
• Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally
• Strong attention to detail and ability to analyze financial and business records accurately
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office applications (Excel, Word, Outlook) and experience navigating multiple systems simultaneously
• Ability to handle sensitive information with professionalism and confidentiality
• Prior experience in premium auditing, insurance operations, underwriting support, accounting, or financial analysis
• Knowledge of payroll records, general ledger review, or business financial documentation
• Familiarity with insurance classifications, manual rules, state bureaus, or regulatory requirements
• Experience handling inbound phone calls, emails, and live chat interactions in a customer-facing role
• Ability to adapt communication style to different audiences, including insureds, agents, underwriters, and internal partners

Benefits

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off

Company Overview

Company H1B Sponsorship