Manager, Experience Design

Job Description:

• Use design thinking methodology, service design strategy to increase product teams' understanding of the factors that influence behavior, drive engagement.
• Bring passion, empathy and expertise to every engagement, the design manager drives innovation through discovery, design and optimization of factors that increase efficiency and satisfaction for our end users.
• Responsible for putting together key design personnel to form, not just a department, but a team.
• Ensure that key individuals are highly engaged in design department activities and develops professional individual as well as team development goals and plans.
• Responsible for the delegation of responsibilities appropriately to the design team while still maintaining the ultimate liability and accountability for the execution of each of those responsibilities.
• In a leadership capacity, the incumbent will also mentor, encourage, foster, and support intelligent innovation and risk taking in order to create and deliver business models that improve the consumer interaction and experience with the product.
• Work with product & engineering during the development process, focus on design consistency ensuring the integrity of the features and functionality.
• Define and evolve the product design team's process.
• Lead internal reviews for features and interaction design, art direction and other UX/UI responsibilities.
• Present concepts and ideas to senior leaders throughout the company.
• Design a roadmap for multi-channel experiences for developers, consumers and internal users.
• Lead a team of UI designers/artists to the delivery of a world-class user interface, contributing leadership and outstanding individual work to the effort.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelors degree in Business
• Solid foundation of enterprise level software development
• Process/Project management experience at a leadership level
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 7+ years of Project Management at least 3 of which is at the leadership level.
• 5+ years of Resource Management at least 3 of which has included management of managers.
• 7+ years of department level management.
• Operating knowledge of current best in class SW design toolsets (Mural, Figma, Sketch, Userzoom, etc).
• Department level experience in financial planning and budgeting.
• Enterprise level software development experience including design phase gates throughout the product lifecycle.

Knowledge, Skills & Abilities:    

• Knowledge of: Passion for Good Design -- as part of the Design Team Leadership you are always passionate about design lead product development and are an obvious ambassador for user research and Design Thinking methodology. Excellent Communicator -- this role will need to communicate in all directions. Communications up to the executive team about projects and progress, communication and collaboration with peers on department needs and objectives, and communication with the design team about department goals, career opportunities, and processes that are to be used. A process addict -- if you think all the worlds problems can be solved with proper project management then this is your role! Process development and implementation is foundational to the success of this role. Financial Acumen -- must be able to prepare, communicate and implement project and department level budgets. Opening an excel workbook needs to bring a smile to your face.
• Skill in: Leadership/Mentor -- the right person for this role should always be looking for opportunities to provide leadership and mentoring for team members and peers. This should be more than just part of the job, this should be something that provides great satisfaction.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.  

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.