FIRST STOP HEALTH - Customer Success Manager - Northeast

FIRST STOP HEALTH

Job Title: Customer Success Manager - Northeast

Prefer candidate lives in CT, MA, ME, NJ, NY or VT

About Us

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions - Urgent Care, Mental Health, and Primary Care - from their very first day!

Job Description

At First Stop Health we believe that strong, lasting relationships are at the heart of everything we do — with our clients, our partners, and each other. As a Customer Success Manager at First Stop Health, you will play a critical role in ensuring client satisfaction, retention, and growth. You’ll work with mid-sized to large clients and their broker partners to deliver measurable value through strategic growth recommendations and exceptional service. If you are an enthusiastic, growth-minded, detail-oriented, self-starter, we would love to meet you!

Key Responsibilities

Client Retention and Revenue Growth

• Build and maintain strong relationships with mid-sized to large clients and broker partners in your assigned territory
• Execute retention strategies that highlight value, drive satisfaction, and promote long-term loyalty
• Identify upsell opportunities and expand product offering within existing accounts
• Meet or exceed revenue and retention targets through renewals, upsells, and population expansions
• Conduct regular performance reviews and strategic planning sessions with clients (20% travel, primarily in the first three quarters of the year)
• Achieve metrics and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, and deliverables to ensure successful client outcomes
• Maintain accurate and timely documentation of client interactions, tasks, and pipeline activity in our CRM system

Education

• Bachelor’s degree preferred

Experience

• Minimum of 5+ years’ experience in B2B sales with demonstrated success
• Experience in an Account Manager position is beneficial

Skills

• Demonstrates effective presentation skills through both verbal and written communications
• Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness
• Excellent organizational, interpersonal, quantitative and analytical skills
• Ability to work independently in a deadline-oriented environment
• Travel is required

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. We’d love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit https://www.firststophealth.com/ and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [email protected].