PE-Chinese/English Speaker

Job Summary

Join our dynamic team as a Brand Safety & Platform Specialist where you will play a crucial role in ensuring the integrity and security of our online platforms. With a focus on MS Excel and online domain expertise you will contribute to maintaining brand safety standards and optimizing platform performance. This role offers a rotational shift work model providing a diverse and engaging work environment.

Soft Skills

● Ability to work independently ● Experience with social networking (or similar programs) Internet Savvy ● Interested in social media and current events (trending topics, viral news etc.) ● Quick learner and adaptable to learn new processes, concepts, and skills ● Be organized and able to manage time and tasks efficiently ● Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard ● Have a neutral mindset towards different content that needs classification, regardless of the content itself ● Result-oriented, self-motivated, independent and inquisitive ● Able to thrive in a fast-paced and team oriented environment ● Excellent analytical and research skills

Technical Skills

● Excellent written, reading & spoken communications skills in Required Language-Chinese/English and understanding of local culture ● Good communications skills (English) ● Online community experience and exposure ● Experience with confidential information collection and management (preferable)  Roles and Responsibilities

● Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines ● Gaining full understanding and in-depth knowledge of client policies and guidelines ● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos ● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images ● Identifying improvement opportunities and solutions to problems ● Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner ● Review the reported content within agreed turnaround times and standards of quality ● Recognize trends and patterns, and escalate issues outside of the established policies ● Use market specific knowledge and insights to spot and scope solutions to improve the support of user community ● Ensure on meeting daily KPIs ● Ensures that the process is followed correctly in Service Operations ● Ability to learn to work with customer internal tools ● Maintain a high degree of confidentiality while meeting strict deadlines

 Other Requirements ● Willing to work in 24x7 environment ● Should be comfortable working with explicit & sensitive content ● Ability to manage critical situations with minimum supervision ● Good interpersonal and communication skills ● Ability to perform in adverse situations