Experienced Bilingual Customer Service Associate – Collections Department

Join arenaflex, a fast-growing and culturally diverse company in the U.S., as we continue to revolutionize the auto loan industry with our innovative approach to customer service. As a Bilingual Customer Service Associate, you will be an integral part of our dynamic team, providing exceptional support to our customers and dealer partners while accelerating your career in a structured program.

About arenaflex

arenaflex is a leader in the auto loan industry, providing flexible financing options and tri-lingual support to consumers. Our commitment to exceptional service has earned us a reputation as a trusted partner, and our portfolio has consistently grown 30%+ each year over the last nine years. With a culturally diverse team of over 20 nationalities, we foster a collaborative and inclusive work environment that values professionalism, creativity, and work-life balance.

Your Role

As a Bilingual Customer Service Associate, you will be responsible for communicating with our borrowers, placing collections calls, and/or correspondence in a fast-paced, goal-oriented Collections Department. Your primary focus will be on providing exceptional customer service, resolving client discrepancies, and meeting defined department goals and activity metrics.

Key Responsibilities

* Provide customer service regarding issues in a high-volume call center

• Open clients' complaints and deescalate customer issues
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily/weekly reporting to direct supervisor
• Provide pay-off quotes to dealers and customers
• Provide written account information as requested by customers
• Answer inbound phone calls as needed
• Handle transfer of ownership

What You Bring

* Demonstrated historical career stability

• Willingness and ability to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluency in Spanish and English
• High school diploma or GED equivalent required
• Minimum of 1 year of related customer service experience
• Detail-conscious and task-oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Career Development Rotation

arenaflex offers a unique Career Development Rotation (CDR) program, providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. This structured program moves you across jobs every 12-16 months, allowing you to gain exposure, develop new skills, and broaden your understanding of the company's business operations. As a Customer Service Associate, you will rotate to Funding, providing a comprehensive understanding of the company's operations and preparing you for future leadership roles.

Benefits and Perks

* Competitive salary, commensurate with experience

• Generous health and welfare benefits (medical, dental, vision, LTD/STD, identity theft, paid parental leave, and more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• Robust employee recognition and talent development program to enhance your career with us
• Great perks and a culture that values work-life balance

Diversity and Inclusion

arenaflex is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

Why Join arenaflex?

* Accelerate your career in a structured program with opportunities for growth and development

• Work with a culturally diverse team of over 20 nationalities
• Enjoy a competitive salary and benefits package
• Experience a dynamic and fast-paced work environment
• Contribute to a company that values exceptional customer service and innovation

Apply Today!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards an exciting career with arenaflex. Apply To This Job

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job