Experienced Remote Scheduler/Customer Services Representative – Plumbing and Heating Business
At arenaflex, we're on a mission to provide exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. As a key member of our team, you'll be responsible for scheduling engineer visits, interacting with customers, and providing top-notch support to ensure our clients receive the best possible service.
About arenaflex
arenaflex is a leading provider of plumbing and heating services in Newark, Notts, and surrounding areas. We're committed to delivering exceptional customer service, quality workmanship, and a personal touch that sets us apart from the competition. Our team is passionate about what we do, and we're looking for like-minded individuals to join our friendly and dynamic team.
Job Overview
We're seeking a highly organized and customer-focused Remote Scheduler/Customer Services Representative to join our team. As a key member of our team, you'll be responsible for:
- Communicating with customers via phone, email, and chat to assist with inquiries and resolve issues
- Analyzing customer needs and booking engineer visits accordingly
- Performing data entry tasks accurately and efficiently
- Upholding phone etiquette standards when interacting with customers
- Creating invoices/quotes and updating all customer notes accordingly
- Ordering parts for return visits when required
- Other office duties as required
- Working full-time if and when needed to cover other staff holidays and sickness
Key Responsibilities
* Scheduling engineer visits and prioritizing customer visits to ensure the vulnerable/elderly and emergency appointments are dealt with promptly
- Communicating with customers to resolve issues and provide solutions
- Performing data entry tasks accurately and efficiently
- Creating invoices/quotes and updating all customer notes accordingly
- Ordering parts for return visits when required
- Providing exceptional customer service and support to our clients
- Working collaboratively with the team to achieve our goals and objectives
Requirements
* Excellent communication and organizational skills
- Proficient in data entry and able to work with various software applications
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of Sales Ledger/Word/Excel desirable but not essential as training will be provided
- Ability to prioritize workload and work under pressure
- GCSE or equivalent (preferred)
- Customer service experience: 1 year (preferred)
- Driving license (preferred)
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work accurately and efficiently with data entry tasks
- Proficient in using various software applications
- Ability to analyze customer needs and provide solutions
- Knowledge of Sales Ledger/Word/Excel desirable but not essential
- Ability to prioritize workload and work under pressure
- Strong problem-solving skills
- Ability to work collaboratively with the team
Preferred Qualifications
* Experience in a customer-facing role
- Knowledge of the plumbing and heating industry
- Experience working with CRM software
- Ability to work in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to supporting our employees' career growth and development.
We offer
- Opportunities for professional development and training
- A supportive and collaborative work environment
- A competitive salary and benefits package
- A chance to work with a dynamic and growing company
- A flexible and remote working arrangement
Work Environment and Company Culture
We're proud of our company culture and work environment, which is built on:
- A commitment to exceptional customer service
- A passion for delivering quality workmanship
- A focus on teamwork and collaboration
- A supportive and inclusive work environment
- A commitment to ongoing learning and development
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A competitive salary: £900.00-£1,000.00 per month
- A comprehensive benefits package, including health insurance and pension scheme
- A flexible and remote working arrangement
- Opportunities for professional development and training
- A supportive and collaborative work environment
How to Apply
If you're a highly organized and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Conclusion
At arenaflex, we're committed to delivering exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Apply today and join our dynamic and growing team! Apply for this job