Experienced Full Stack Product Manager – Customer Service Innovation at arenaflex
At arenaflex, we're on a mission to revolutionize the way people interact with our services. With over 200 million subscribers worldwide, we're committed to delivering exceptional experiences that exceed our customers' expectations. As a key member of our Customer Support team, you'll play a vital role in shaping the future of our contact center platform. If you're a motivated and innovative individual with a passion for customer-centric product management, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that empower our customers to achieve their goals. With a strong focus on customer satisfaction, we're dedicated to delivering exceptional experiences that drive business growth and success. Our team is passionate about creating products that make a real difference in people's lives, and we're looking for talented individuals like you to join our mission.
Job Summary
We're seeking an experienced Full Stack Product Manager to lead and oversee the development of our contact center platform. As a key member of our Customer Support team, you'll be responsible for driving innovation and growth in our customer and support specialist experience. If you're a strategic thinker with a passion for product management, we want to hear from you!
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
- Assist in defining strategy, capture requirements, explain prioritization, identify risks and obstacles, deliver, and create a roadmap.
- Collaborate with every CS operational group to better understand their vision and challenges and deliver the best solutions together.
- Manage integrations and adoption of product features through close collaboration with our design and data science teams as well as external solution providers or consulting firms.
- Understand differences in support expectations in various regions around the world, and designer experience accordingly.
- Extend product management responsibility to other tools as business needs present.
- Embody the exceptional arenaflex culture.
What We're Looking For
* 3+ years of experience in product management for consumer or inward-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and support specialist experience.
- Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
- Organizational leadership and influence without authority
- Excellent written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative organizations cross-functionally is critical.
- Ability to inspire, persuade, and lead designers and architects
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
- Related experience focusing on Customer Support
- Experience working on global products is also useful
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work with a talented team of innovators and thought leaders
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job