Experienced Customer Support Services Analyst – Technical Support and Systems Analysis

Unlock your potential with a new role at arenaflex as an Experienced Customer Support Services Analyst – Technical Support and Systems Analysis! An immediate start is available for this remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

About arenaflex

arenaflex is a leading organization in the industry, known for its commitment to innovation and excellence. With a team of dedicated professionals, arenaflex strives to provide top-notch services and solutions to its clients. As a Customer Support Services Analyst, you will be part of a dynamic team that is passionate about delivering exceptional results.

Job Summary

We are seeking an experienced Customer Support Services Analyst to join our team. As a key member of our technical support team, you will provide advanced consultation, training, and troubleshooting services to technical staff and end-users. You will analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use. Your expertise will be essential in developing and conducting tests of hardware and software, reporting on configurations and behavior, and providing technical documentation and training.

Key Responsibilities

* Provides day-to-day advanced consultation, training, and troubleshooting services to technical staff and end-users for hardware, software, network, and related computer systems, handheld, and peripheral devices.

• Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use.
• Develops and conducts tests of hardware and software, reporting on configurations and behavior.
• Develops and provides technical documentation and training.
• Assesses needs and recommends hardware and software acquisitions and upgrades.
• Troubleshoots, resolves, or appropriately triages moderately complex network connectivity issues.
• May provide server administration support to clients.
• Consults with users to assess and implement file structure needs and perform data migration.
• Performs backup server administration.
• Creates and oversees creation of complex technical documentation.
• Develops and/or provides training as needed based on consultation with users and understanding of technology.

Essential Qualifications

* A Bachelor's Degree in a related area; and/or equivalent experience/training.

• Professional experience and proven success in providing information systems support and management in a large-scale organization.
• Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.

Preferred Qualifications

* Experience in a healthcare environment.

• CompTIA Network+ Certification.
• Apple Certified Macintosh Technician (ACMT).

Skills and Competencies

* Strong technical skills, including hardware, software, and networking.

• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development, including mentorship and coaching.
• Collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

* arenaflex is a remote-based organization, offering flexibility and work-life balance.

• Collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.
• Opportunities for professional growth and development, including mentorship and coaching.

Compensation, Perks, and Benefits

* Competitive salary package, starting at $59,675 - $96,006 per year (prorated if the appointment percentage is less than 100%).

• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan, including a 403(b) plan.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional growth and development, including mentorship and coaching.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job