Experienced Customer Service Representative – Club Support Center
Join arenaflex, a leading operator of membership warehouse clubs in the Eastern United States, as a Customer Service Representative in our vibrant Club Support Center. As a key member of our collaborative team, you will be responsible for delivering exceptional customer service to our members, resolving their concerns, and promoting the arenaflex value proposition. If you are a results-driven individual with a passion for delivering outstanding service, we encourage you to apply for this exciting role.
About arenaflex
arenaflex is a dynamic and inclusive organization that values its team members and strives to create a positive work environment. With over 34,000 team members, we are committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. Our Club Support Center is a hub of activity, where our team members work together to drive success and achieve our goals.
Benefits of Working at arenaflex
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Generous time off programs to support busy lifestyles
- Benefit plans for your changing needs, including medical, dental, and vision plans
- 401(k) plan with company match
- Free BJ's Inner Circle and Supplemental membership(s)
- Opportunities to work in a dynamic and fast-paced environment
Job Summary
As a Customer Service Representative, you will be responsible for executing Acquisition 365, renewing, upgrading, cross-selling My BJ's Perks, and providing excellent and efficient member service. You will also be responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Your primary goal will be to deliver superior customer service to our members, resolving their concerns in a courteous and timely manner.
Key Responsibilities
* Execute Acquisition 365, renewing, upgrading, cross-selling My BJ's Perks
- Provide excellent and efficient member service
- Handle merchandise returns, exchanges, pick-ups, and general customer services inquiries
- Resolve member concerns in a courteous and timely manner
- Escalate issues to PIC and MOD when necessary
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
- Maintain all club policies and procedures
- Perform other duties as assigned, including working in other departments as needed
Qualifications
* Prior front line/customer service or previous sales experience preferred
- Results-driven with proven success in goal achievement
- Basic math skills preferred
- Computer proficiency preferred
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Ability to work collaboratively as part of a team
Environmental Job Conditions
* Most of the time is spent frequently remaining in a stationary position on hard surfaces
- May require occasional position changes to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping
- Occasionally requires lifting objects up to 30 pounds
- May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises
- May have occasional contact with cleaning agents
What We Offer
* A competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Generous time off programs to support busy lifestyles
- Benefit plans for your changing needs, including medical, dental, and vision plans
- 401(k) plan with company match
- Free BJ's Inner Circle and Supplemental membership(s)
- Opportunities to work in a dynamic and fast-paced environment
How to Apply
If you are a motivated and results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting role. Please submit your application through our website or by clicking on the link below. Apply To This Job
Your Future Starts Here
Don't miss out on this exciting opportunity to join our team and start your career with arenaflex. We are looking forward to hearing from you and exploring how you can contribute to our success. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job