Experienced Full Stack Customer Service Representative – Healthcare Insurance Renewals

Join arenaflex, a leading provider of innovative solutions in the healthcare industry, as we seek an experienced and skilled Full Stack Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in helping members of Centauri Health Solutions and Medicaid renew their benefits by verifying applicants, conducting quick screenings, and submitting renewal applications on their behalf.

About arenaflex

arenaflex is a dynamic and forward-thinking company that is committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We believe that everyone matters and are an equal employment opportunity/affirmative action employer that welcomes candidates from all backgrounds. Our mission is to provide innovative solutions that improve the lives of our customers, and we are seeking talented individuals who share our passion for excellence and customer satisfaction.

Job Summary

As a Full Stack Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, emails, and chats, providing exceptional customer service, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive the best possible experience, and you will be an ambassador for arenaflex, representing our brand and values.

Key Responsibilities

* Handle inbound and outbound customer calls, emails, and chats, providing exceptional customer service and resolving issues in a timely and professional manner

• Verify applicants and conduct quick screenings to determine eligibility for benefits
• Complete income forms and authorization for eligibility, and submit renewal applications on behalf of customers
• Work closely with our team to ensure that our customers receive the best possible experience
• Provide accurate and timely information to customers, and escalate complex issues to senior team members as needed
• Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
• Participate in ongoing training and development to improve skills and knowledge

Skills and Requirements

* 5+ years of customer service experience, both inbound and outbound

• Good communication and professionalism, with the ability to work with diverse customers and stakeholders
• Ability to work 40 hours weekly, with flexibility to work varying shifts, including evenings and weekends
• Windows 10 or 11 based system – NO MacBook or Chromebook
• Must have a WIRED internet connection that belongs to them/their household. Cannot be public access
• Must have USB headset
• 2nd Monitor Required
• Internet Speed Test; Download Speed 25-50Mbps & Upload Speed 15-20Mbps
• 8GB RAM or Higher

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members work from the comfort of their own homes, with access to the latest technology and tools to support their success. We are a dynamic and collaborative team that is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members, with opportunities for career advancement and professional development. We offer ongoing training and development programs, including:

• Ongoing training and development to improve skills and knowledge
• Opportunities for career advancement and professional development
• Access to the latest technology and tools to support success
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Ongoing training and development opportunities
• Flexible work arrangements, including remote work options
• Access to the latest technology and tools to support success
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity/affirmative action employer that welcomes candidates from all backgrounds. We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Accommodation Requests

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [arenaflex recruitment email]. Apply for this job