Experienced Customer Support Specialist – Tesla Backing Expert (Remote Work from Home)

At arenaflex, we're on a mission to revolutionize the way people interact with our innovative products and services. As a leading player in the electric vehicle industry, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking an experienced Customer Support Specialist to join our team as a Tesla Backing Expert, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a pioneering company that's changing the face of the automotive industry. With a focus on sustainability, innovation, and customer satisfaction, we're dedicated to making a positive impact on the world. Our team is passionate about delivering exceptional products and services that exceed our customers' expectations. As a Tesla Backing Expert, you'll be part of a dynamic team that's shaping the future of transportation.

Job Responsibilities

As a Customer Support Specialist, you'll play a critical role in ensuring that arenaflex meets its commitments and responsibilities by providing exceptional customer support. Your primary responsibilities will include:

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Auditing and surveying customer concerns for possible investigation and remote diagnostics
• Educating customers on how to self-serve, including directing them to our self-improvement website and self-booking meetings with our local service team
• Providing an exceptional experience to our customers on a daily basis
• Precisely recording issues and information into our CRM/Vehicle Support Network
• Collaborating with our internal teams to resolve complex customer issues

What You'll Bring

To succeed in this role, you'll need to bring the following skills and qualifications:

• At least 2 years of relevant work experience in customer support or a related field
• Excellent written and oral communication skills, with a focus on customer service
• Adaptability to work 8-hour shifts during business hours (Active times: 5 AM – 10 PM Mon.- Fri. and 5 AM – 6 PM on Saturday)
• Proficiency with MS Windows, Office, and Standpoint, as well as the ability to navigate internet browsers and various internal systems
• Ability to follow oral and written directions with precision
• Establish and maintain positive, helpful working relationships with the ability to work in a team-based environment and achieve shared objectives
• Ability to handle multiple tasks, prioritize responsibilities, and meet time constraints

Pay and Benefits

As a full-time arenaflex representative, you'll be eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans, with 2 clinical plan options and a $0 premium allowance
• Family-building, fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with options and a $0 premium commitment
• Organization-paid (Health Savings Account) HSA contribution when signed up for the High Deductible Aetna clinical plan with HSA
• Medical and Ward Care Flexible Spending Accounts (FSA)
• LGBTQ+ care attendant services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Organization-paid Essential Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Paid Time Off (PTO) and Holidays
• Back-up childcare and nurturing support resources
• Intentional benefits to include: basic disease, clinic reimbursement, accident protection, theft and legal services, and pet protection
• Weight loss and Tobacco Cessation Programs
• Tesla Children program
• Suburbanite benefits
• Employee limits and benefits program

Diversity, Equity, and Inclusion

arenaflex is an Equal Opportunity Employer/Government contractor committed to diversity in the workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected characteristic under applicable law.

Accessibility

arenaflex is dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your enrollment specialist know if you require any accommodations during the screening process.

Security

Security is a top priority for arenaflex. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our arenaflex Ability Security Notice.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Click on the "Apply Now" button to submit your application. Apply for this job