Experienced Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, supportive environment where you can grow your skills and career? Look no further than arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs. As an Evening Customer Care Associate at arenaflex, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. With a strong focus on customer service, you will be empowered to make a difference in people's lives, resolve issues, and connect members to the right resources.

Why Choose arenaflex?

At arenaflex, we pride ourselves on being a great place to work. Our employees enjoy helping people every single day, and we provide the training and support they need to excel in their roles. Our supervisors and staff are supportive and friendly, and we offer opportunities for growth and development. Many of our supervisors are promoted from within the company, demonstrating our commitment to employee advancement.

Awards and Recognition

arenaflex has received numerous awards and recognition for our exceptional customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate, you will:

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Build rapport with callers using a friendly, courteous, and professional manner
• Verify/Collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate area(s) both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Requirements

To be successful in this role, you will need:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits and Perks

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Work Environment and Culture

As a work-from-home associate, you will have the flexibility to work from the comfort of your own home. Our supportive and friendly team will provide you with the training and resources you need to succeed in your role. We value diversity and are committed to the principles of Equal Employment Opportunity.

Pay Rate and Hours

The hourly rate for this position is $16.00, with the opportunity for a 10% rate differential. The position is full-time (40 hours/week), with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required.

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to excellence in customer service. Apply To This Job

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAA

arenaflex is a federal contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job