Managed Care Service Representative- 40Hrs, Days-SEIU

POSITION SUMMARY:

Gather information for patient registration across various ambulatory departments. Verify demographic, insurance, and financial information for patients. Coordinate and arrange for primary care provider approvals for services provided to managed care patients in various Boston Medical Center specialty clinic areas (Pulmonary/Asthma, Infectious Diseases, and Urgent Care Clinics). Serve in the role of Patient Access Representative in any medicine clinic when needed.

Position: Managed Care Service Representative 

Department: Ambulatory

Schedule: Full Time, 40Hrs, Days-SEIU    

JOB REQUIREMENTS

EDUCATION:

Associate's Degree or High School Diploma plus equivalent experience.

EXPERIENCE:

1-2 years of previous experience in a customer service role within a healthcare setting is preferred.

KNOWLEDGE AND SKILLS:

• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Excellent verbal communication skills.
• Able to communicate effectively in writing.
• Basic computer proficiency, including the ability to access, enter, and interpret computerized data/information.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.