Experienced Customer Implementation Pilot – Property Management CRM
At arenaflex, we're a team of passionate innovators dedicated to simplifying growth and streamlining operations for small businesses in the property management industry. As a Customer Implementation Pilot, you'll play a crucial role in helping our clients achieve success with our leading CRM. If you're a driven individual with a consultative approach, a passion for learning, and a knack for problem-solving, we'd love to hear from you.
About arenaflex
arenaflex is a high-growth, entrepreneurial company that's been bootstrapped since 2013. Our journey began with a lead generation business connecting landlords with property management companies, but we soon realized the need for an industry-specific CRM. We've since become the de-facto industry standard, and our process/workflow suite has expanded to support day-to-day operations. Our team is made up of A-players who are passionate about making a difference in the property management industry.
The Role
As a Customer Implementation Pilot, you'll be responsible for managing multiple client implementation projects concurrently, ensuring a high level of customer satisfaction, and driving product adoption. Your primary goal will be to help our clients achieve success with our CRM, and you'll be expected to:
- Understand and identify the user activation point for our clients
- Demonstrate consultative skills by educating clients on property management best practices and use cases
- Manage multiple one-to-one consulting projects concurrently, with a focus on keeping 90% of projects on track
- Track customer requests and use Canny effectively to ensure the Product team has all the necessary details
- Proactively take initiative to propose extensions after successful process implementation
A Day in the Life
As a Customer Implementation Pilot, your day will be filled with a variety of tasks, including:
- Coaching Implementation Guides in their current roles to improve performance and prepare them for future roles
- Managing client implementation projects from start to finish
- Driving product adoption with as many clients as possible
- Taking initiative to improve the implementation process and procedures
- Creating an onboarding experience that consistently results in client success stories
- Collecting client feedback and acting on it
- Employing a highly consultative style to discover additional unmet needs that generate new work with current clients
- Providing consolidated client feedback to the Product and Sales teams
- Leading video and phone calls with clients to sell and educate
Perks
As a member of our team, you'll enjoy a range of benefits, including:
- Monthly Friday Free Day
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- A fun and outcome-driven work environment with a smart, hardworking team
- Location independence
- A mission-driven company and values-based culture
Requirements
To succeed in this role, you'll need to:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic "can-do" attitude
- Supply your own internet and smartphone
- Have 3+ years of experience in a customer service or implementation role
- Have B2B SaaS experience (preferred)
What We're Looking For
We're looking for a talented individual who is passionate about delivering exceptional customer experiences. If you're a self-starter with a consultative approach, a passion for learning, and a knack for problem-solving, we'd love to hear from you. Selected candidates will undergo written assessments and multiple interviews with different team members to ensure we find the right fit.
How to Apply
If you're excited about the opportunity to join our team and make a difference in the property management industry, please apply through our remote job listing on We Work Remotely. Apply For This Job Apply To This Job Apply for this job