Experienced Bilingual Customer Support Specialist – Delivering Exceptional Service at arenaflex
At arenaflex, we're passionate about delivering legendary customer service that exceeds our customers' expectations. As a Bilingual Customer Support Specialist, you'll play a vital role in helping us achieve this goal. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations in North America. As a family-owned company, we're committed to stability, success, and providing our employees with a supportive and collaborative work environment. We're proud to be an EEO/AA Employer/Vet/Disabled and a drug-free workplace.
Why Join arenaflex?
At arenaflex, we believe in investing in our employees' growth and development. As a Bilingual Customer Support Specialist, you'll have the opportunity to:
- Learn: In-depth training will help you sharpen your communication and problem-solving skills, ensuring you're equipped to handle even the most complex customer inquiries.
- Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career, helping you achieve your long-term goals.
- Connect: Build strong relationships with your colleagues in our collaborative in-person setting, with regular team events and a supportive team culture.
Position Responsibilities
As a Bilingual Customer Support Specialist, you'll be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using our world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent; a Bachelor's degree is preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English / Spanish) – fluent in both verbal and written forms.
Benefits
As an arenaflex employee, you'll enjoy:
- Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment and Culture
Our Ontario, CA branch is located at 4810 South Hellman Avenue, Ontario, CA 91762. As a Bilingual Customer Support Specialist, you'll work full-time hours from 12:30 PM to 9 PM, 4 weekdays and 1 weekend day. Our collaborative in-person setting and regular team events will help you build strong relationships with your colleagues and feel part of a supportive team culture.
Compensation and Perks
As a Bilingual Customer Support Specialist, you'll earn a competitive hourly rate from $25 to $30 per hour, with a significant growth and earning potential! You'll also receive a $2 shift differential. Plus, enjoy our comprehensive benefits package, including complete health insurance coverage, a 401(k) plan, and multiple bonus programs.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Apply now by clicking the link below: Apply for the job now! Don't miss this opportunity to join arenaflex and start your career as a Bilingual Customer Support Specialist! Apply for this job