Experienced Senior Customer Service Representative – Virginia Beach, VA at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join arenaflex as a Senior Customer Service Representative in our Virginia Beach, VA office. As a key member of our contact center team, you'll play a vital role in providing personalized service to our customers, answering their questions, and resolving their issues.

About arenaflex

arenaflex is a leading insurance company that's dedicated to protecting people when they need it most. Our mission is to help our customers navigate life's twists and turns with confidence, and we're constantly evolving to stay ahead of their needs. As a company, we thrive on innovation, exceeding our customers' expectations, and enabling our collective success. We're an iconic brand that's committed to making a positive impact on people's lives.

About the Role

As a Senior Customer Service Representative, you'll be the first point of contact for our customers, answering their billing questions, making policy changes, and providing recommendations. You'll work in a fast-paced, high-volume call center environment where no two interactions are ever the same. You'll need to be able to think on your feet, problem-solve, and provide exceptional service to our customers.

Key Responsibilities:

* Answer incoming calls from current policyholders and provide personalized service

• Resolve customer issues and concerns in a timely and professional manner
• Make policy changes and updates as needed
• Provide recommendations to customers to help them get the most out of their policies
• Work collaboratively with other team members to achieve customer satisfaction and retention goals
• Stay up-to-date on company policies, procedures, and products to provide accurate information to customers

Qualifications & Skills:

* 12+ months of contact center or customer-facing service experience required

• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust, and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent
• Associate's degree or higher (preferred)
• Active Personal Lines insurance license (preferred)

Education/Certifications:

* Associate's degree or higher (preferred)

• Active Personal Lines insurance license (preferred)

Benefits:

* Competitive hourly rate: $23.23 - 25.81 per hour

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being
• Financial benefits including market-competitive compensation, a 401K savings plan vested from day one that offers a 6% match, performance and recognition-based incentives, and tuition assistance
• Access to additional benefits like mental healthcare, fertility, and adoption assistance
• In-office and remote opportunities, as well as our signature arenaflex Flex program, offering the ability to work remotely for up to four weeks per year

Work Environment & Culture:

* arenaflex is an equal opportunity employer that provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information

• We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset
• Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence, and unified under a shared purpose
• We offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers

How to Apply:

If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application. We can't wait to hear from you! Apply for this job Apply for this job