Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic and Supportive Environment at arenaflex

Are you a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join the arenaflex team as a Bilingual Spanish Call Center Customer Service Representative.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we value individuality and recognize that every person brings unique perspectives and ideas to the table. We're a company that appreciates innovation and encourages our associates to think outside the box.

Job Summary

As a Bilingual Spanish Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You'll also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

Responsibilities

* Act as the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background and drug screening required

Preferred Qualifications

* Previous experience in a call center environment, preferably in a customer service role

• Bilingual Spanish language skills
• Knowledge of the NJ Family Care Program and related program policies
• Experience with web-based computer systems and data entry

What We Offer

* Competitive hourly rate of $17.00

• Paid training program with equipment provided
• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

* arenaflex is committed to creating a positive and employee-friendly culture

• Our team is dedicated to supporting our clients and making a real impact in their lives
• We value individuality and recognize that every person brings unique perspectives and ideas to the table
• Our dynamic and supportive environment is the perfect place for motivated and customer-focused individuals to thrive

How to Apply

If you're a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for the Bilingual Spanish Call Center Customer Service Representative role at arenaflex. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.

Vaccination Policy

While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job