Experienced Bilingual Customer Service Representative – Commerce, GA at arenaflex

Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. Our company is built on a foundation of exceptional customer service, and we're looking for talented individuals to join our team as Bilingual Customer Service Representatives in Commerce, GA.

About arenaflex

arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to delivering the best products and services to our customers, and we're passionate about creating a positive and inclusive work environment. Our company is a drug-free workplace and an equal opportunity employer, dedicated to diversity, equity, and inclusion.

Job Summary

As a Bilingual Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences through phone, email, and chat interactions. You'll be responsible for processing customer orders and inquiries, communicating with customers in a collaborative call center, and helping customers navigate our website and online ordering. We're looking for individuals who are fluent in both English and Spanish, with a passion for providing legendary service to our customers.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with colleagues to resolve customer issues and provide exceptional service

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
• Bilingual (English/Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Our company is a drug-free workplace and an equal opportunity employer
• We offer a dynamic and supportive team environment, with opportunities for growth and development
• arenaflex is a family-owned company with a strong sense of community and social responsibility

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• We provide opportunities for career growth and advancement, with a focus on promoting from within
• arenaflex is committed to ongoing learning and development, with a range of training programs and resources available to support your career goals

Compensation and Perks

* Competitive hourly rate: $25-$28 per hour

• Opportunities for bonuses and incentives
• Comprehensive benefits package, including health insurance and 401(k) with employer match
• Generous paid time off and holidays
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our recruitment team directly. We look forward to hearing from you!

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