Experienced Customer Support Specialist I – Insurance Industry Solutions

At arenaflex, we're revolutionizing the insurance industry with innovative software solutions that empower our customers to manage their businesses more efficiently, boost productivity, and strengthen relationships. As a Customer Support Specialist I, you'll play a vital role in delivering exceptional customer experiences by resolving basic customer issues with our products, documenting case resolutions, and expanding your expertise in troubleshooting computer software, networks, database platforms, and operating systems.

About arenaflex

arenaflex is a leading technology company that's advancing the insurance industry with cutting-edge software solutions. Our mission is to put people at the heart of the industry, driving InsurTech forward through product innovation, technology partnerships, and a focus on customer success. With a fast-paced and collaborative environment, we inspire our teams to create, think, and challenge each other to make our solutions and teams better.

Our Flexible First Working Environment

At arenaflex, we believe in flexibility and work-life balance. Our Flexible First working environment allows team members to work from home as often as they'd like, while using our offices as a place for collaboration, community, and teambuilding. While we encourage remote work, there may be times when you're asked to come into an office or travel for specific meetings or business purposes.

Job Description

As a Customer Support Specialist I, you'll be responsible for:

• Applying and demonstrating basic product knowledge to resolve customer issues while adhering to standard operating procedures
• Providing coverage of in-bound interactions, including calls, chats, emails, and cases
• Educating customers to help them understand an issue and how to self-serve should it reoccur
• Consistently applying product knowledge obtained in arenaflex's Bootcamp training and daily activities, support procedures, and policies to address client and departmental needs with individualized oversight
• Problem tracking to determine trends or patterns to client system problems
• Coordinating problem resolution with various internal contacts
• Demonstrating ability to assist peers in performing similar customer support duties

Special Skills and Desired Qualifications

If you have experience with the following areas, you may be a good fit for our teams:

• SQL
• Windows OS & Windows server environments
• Accounting/Bookkeeping experience and/or education
• Knowledge and understanding of accounting areas (but not limited to) such as journal entries, accounts payable, accounts receivable, general ledgers, and invoicing

Additional Requirements and Details

* Travel required up to 10% of the time

• WFH Flexible
• Occasional lifting and/or moving up to 10 pounds
• Frequent repetitive hand and arm movements required to operate a computer
• Specific vision abilities required by this job include close vision (working on a computer, etc.)
• Frequent sitting and/or standing

Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of customer support experience in a software or technology environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and technical skills

What We Offer

* Competitive salary and benefits package

• Flexible working environment with opportunities for remote work
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's revolutionizing the insurance industry, apply now to become a Customer Support Specialist I at arenaflex. Apply for this job