Experienced Customer Support Associate - Work from Home - Derby, KS
Are you a customer-centric individual with excellent communication skills, looking to join a dynamic and innovative company that offers opportunities for personal and professional growth? Do you thrive in a fast-paced environment and enjoy working with a variety of clients? If so, we invite you to apply for the Customer Support Associate position at arenaflex, a leading customer contact center that provides a launching point for all employees to advance on their career path.
About arenaflex
arenaflex is a cutting-edge customer contact center that offers a unique blend of innovation, flexibility, and career growth opportunities. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our employees achieve their full potential. With a fun and laid-back environment, we're the perfect place for individuals who are looking for a challenging and rewarding career.
Position Description
We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary duties will include:
- Qualifying callers for programs, products, or services offered by our clients
- Conducting outbound and inbound calls to clients and customers
- Providing exceptional customer service and support
- Resolving customer complaints and issues in a timely and professional manner
- Meeting or exceeding performance metrics and targets
- Collaborating with team members to achieve shared goals and objectives
Wage and Benefits
* $10.00 per hour ($7.25 per hour during training)
- Remote work opportunities
- Remote training
- Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
- 401(k) benefits for full-time employees after 90-day probationary period
- PTO benefits for full-time employees after 6 months of employment
Requirements
To be successful in this role, you'll need to possess the following qualifications and skills:
- High School Diploma or GED
- Great verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements (processor: Intel Core i5 2.1GHz or better or AMD equivalent, operating system: Windows 10, RAM: 8GB or more)
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Ability to adapt to new technologies and systems
- Strong customer service skills
Career Growth Opportunities
At arenaflex, we're committed to helping our employees achieve their full potential. We offer a range of career growth opportunities, including:
- Professional development and training programs
- Mentorship and coaching
- Opportunities for advancement and promotion
- A dynamic and supportive work environment
Work Environment and Company Culture
Our work environment is designed to be fun, flexible, and supportive. We offer a range of benefits and perks, including:
- Remote work opportunities
- Flexible scheduling
- Casual dress code
- Access to state-of-the-art technology and equipment
- A dynamic and supportive team environment
How to Apply
If you're a motivated and customer-centric individual looking for a challenging and rewarding career, we invite you to apply for the Customer Support Associate position at arenaflex. Please submit your application online, and we'll be in touch to discuss your qualifications and next steps.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to diversity and inclusion, and we welcome applications from individuals of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Apply for this job