Experienced Customer Service Representative – Beverage Delivery Space
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in providing world-class support to our residential and commercial clients, ensuring their needs are met and their concerns are addressed promptly and professionally.
About arenaflex
arenaflex is a leading national brand in the beverage delivery space, committed to revolutionizing the way people stay hydrated and energized. Our mission is to provide innovative solutions that make a positive impact on our customers' lives. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a contract basis for 4 months, with the potential for extension. As a Customer Service Representative, you'll be responsible for providing top-notch support to our clients, handling a high volume of calls, and resolving customer issues in a courteous and professional manner.
Responsibilities
As a Customer Service Representative, your key responsibilities will include:
- Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns
- Handling difficult customer calls in a courteous and professional manner
- Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
- Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers' support channels
- Primarily phone-based support
Qualifications
To be successful in this role, you'll need:
- A high school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
To ensure a seamless customer experience, you'll need:
- A space in your residence suitable for the installation of a Home Agent workstation
- A work environment free from distractions, including any background noise that impacts the customer experience
- A tidy work environment suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.) preferred
- An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
- Your computer must be directly connected to the router/modem via an Ethernet cable, as you cannot use a wireless (WIFI) connection
Call Volume
You can expect to handle a high volume of calls, typically 40-50 per day.
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible scheduling and remote work options
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume by clicking the "Apply Now" button below.
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