[Hiring] Lead Analyst, Business Operations - Innovations @Public Consulting Group

Role Description Lead Business Operations Analyst for EDPlan Innovations will support EDPlan Health Nursing and Mental Behavioral Health modules.

• Provides Tier 2 support via Zendesk helpdesk
• Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations
• Communicates with other departments as necessary; implements best practices both internal and external
• Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools
• Ability to work with clients and support data integration efforts with the goal of automation
• Presents findings to team members and clients regarding system reporting and functionality
• Performs special projects independently upon request or in support of independent initiatives

Qualifications

• Bachelor’s degree preferred or additional relevant years’ experience required
• 7+ years related experience
• Previous supervisory experience
• Related public sector experience in the areas of administration, information technology, and finance or business operations

Requirements

• Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures
• Relies on experience, judgment, and input from Technical Business Analyst and Lead Client Success Partner to plan and accomplish goals
• Creative problem-solving ability and results-orientation
• Commitment to exceptional client service and ability to lead confidently
• Dedication to accomplishing goals and challenges presented by clients and management
• Ability to interact with various levels of management and clients
• Flexible, self-starter possessing intellectual curiosity
• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level
• Strong analytical and data analysis skills
• Attention to detail and ability to work with large data sets while ensuring accurate results
• Able to follow, critically evaluate, and improve upon current processes
• Ability to recognize issues and identify solutions
• Excellent oral presentation and written communication skills
• Solid organizational and time management skills
• Demonstrated expertise in all MS Office products and Tableau or other visual analytics software

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. Range: $95,000-$115,000 EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Apply tot his job Apply To this Job