Revenue Operations Manager
Position: Revenue Operations Manager
Department: Growth
Reports to: Chief Growth Officer
Location: Full-time / Work-from-home / Remote
Compensation: $82,400 - $103,000
Open through: April 8, 2026
Tessitura is a nonprofit technology company for arts and cultural organizations, dedicate to helping them thrive. We provide a unified CRM and commerce engine that brings together marketing, ticketing, fundraising, and customer data - enabling organizations to drive revenue, understand their audiences, and deliver more meaningful experiences.
Our platform powers 800+ organizations across ten countries, including world-renowned performing arts centers, museums, orchestras, and cultural institutions, as well as innovative and emerging organizations that are redefining how culture is experienced and accesses by their communities.
By equipping these organizations with better technology and insight, we help them expand their reach, strengthen relationships, and amplify the tremendous cultural and social value they deliver to their communities.
Job Summary
The Revenue Operations Manager brings clarity and accountability to how Tessitura grows. This is a hands-on, build-it-from-scratch role for someone who gets energy from creating systems that didn't exist before and making sure they're used, trusted, and drive better decisions. You will build dashboards, reporting, and processes that give the Growth organization a shared understanding of what's working, where pipeline is breaking down, and what needs to change. More than just reporting, you'll help establish the operating rhythm that connects data to decisions, structuring how Marketing, Sales, Solutions, and Partnerships review performance, identify gaps, and adjust. This role owns the connective tissue of the revenue engine: pipeline visibility, funnel definitions, forecasting accuracy, and the reporting infrastructure that make accountability possible. You will work closely with the Chief Growth Officer and Growth leadership to make the revenue engine more predictable, measurable, and effective. This is a foundational hire. You'll have the opportunity to shape how Revenue Operations works at Tessitura from the ground up, with a clear path to grow into a more strategic RevOps leadership role as the function matures.Core Responsibilities Build Reporting & Visibility
- Build and maintain dashboards and reporting that provide clear visibility into pipeline health, conversion rates, and performance across the full growth funnel
- Ensure lead flow, attribution, and campaign tracking are visible and actionable, not owning marketing execution, but ensuring the data tells the story clearly
- Create and maintain views that track partner-sourced and partner-influenced revenue contribution
- Track and report on win/loss data, sales cycle length, and conversion rates by stage and segment
- Define and maintain funnel stages, pipeline definitions, and key performance indicators across the growth system
- Guide the ongoing refinement of the sales process and qualification criteria, ensuring CRM stages reflect how deals move
- Maintain CRM growth data integrity and reporting reliability within the Growth organization (Salesforce)
- Develop revenue modeling and adoption tracking for new pricing and packaging initiatives as they roll out
- Lead the structure and cadence of pipeline and forecast reviews, bringing the data narrative that drives discussion
- Identify where pipeline or process breakdowns exists and surface them with clarity helping the team see what the data says before jumping to solutions
- Guide forecasting processes and improving data accuracy and confidence over time
- Document processes and help establish consistent operating rhythms across Growth teams
- Actively contribute as a member of the Growth organization to support company goals
- Build strong working relationships across Sales, Marketing, Solutions, and Partnerships
- Provide clear, actionable insights that help teams make better decisions
- Take ownership of reporting and relevant systems within scope, ensuring they are maintained and continuously improved
- Adapt to evolving priorities and support ongoing operational improvements
- Support company DEAI initiatives and contribute to an inclusive, respectful workplace
- Stay current with trends and best practices in revenue operations and analytics
- 4-8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles
- Hands-on experience with CRM systems (Salesforce strongly preferred) - you've built reports, workflows, and dashboards from the ground up, not just maintained someone else's
- Strong analytical skills with attention to detail and data accuracy - you care about whether the numbers are right, not just whether they look good
- Experience working across Sales, Marketing, and customer-facing teams - you know how to earn trusts and credibility
- Active use of AI tools for data analysis, reporting, and workflow automation - you're already using AI to work faster and smarter, and you're always looking for the next way to apply it
- Exceptional collaboration capabilities
- Ability to manage multiple priorities and meet deadlines in an environment where you're building while operating
- Strong communication and problem-solving skills - you can explain what the data says in a way that drives action, not just awareness
- Comfort with ambiguity and building from scratch - you're energized, not frustrated, when the playbook doesn't exist yet
- Experience with B2B SaaS or enterprise software
- Familiarity with marketing automation platforms and attribution models
- Experience supporting or implementing sales methodologies (such as MEDDPICC, SPIN, etc.)
- Passion for arts, culture, or mission-driven organizations
- Occasional travel may be required